Privacy Policy
Last updated: December 2025
At Universal Renewables, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.
1. Introduction
Universal Renewables O&M Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
This policy applies to information we collect when you interact with our website, request quotes, book services, or communicate with us regarding wind turbine installations, maintenance, or consultations.
2. Information We Collect
2.1 Contact Information
When you contact us for quotes or services, we collect:
- Full name
- Email address
- Phone number
- Property address and location details
- Company name (for business enquiries)
2.2 Technical Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information
- Pages viewed and time spent
- Referring website
2.3 Service and Installation Information
For installations and ongoing service, we collect site surveys, wind data, property details, and turbine performance information.
3. How We Use Your Information
We use your information to:
- Provide quotes for wind turbine installations and services
- Schedule site assessments and installations
- Deliver ongoing maintenance and support services
- Communicate about your enquiries and services
- Process payments and manage contracts
- Send service updates and technical alerts
- Comply with legal and regulatory requirements
- Improve our website and services
4. Legal Basis for Processing (GDPR)
We process your data under the following legal bases:
- Contract Performance: To provide the services you've requested
- Legitimate Interests: To improve our services and communicate service updates
- Legal Obligation: To comply with accounting, tax, and safety regulations
- Consent: For marketing communications (which you can opt out of anytime)
6. Data Security
We protect your information through:
- Encrypted data transmission (SSL/TLS)
- Secure, password-protected databases
- Regular security assessments
- Restricted access to personal data
- Staff training on data protection
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent for marketing
To exercise these rights, contact us at enquiries@universal-renewables.co.uk
8. Marketing Communications
With your consent, we may send you updates about our services, industry news, and special offers. You can unsubscribe at any time using the link in our emails or by contacting us directly.
9. Data Retention
We retain your information for:
- Active customers: Duration of service plus 7 years (tax purposes)
- Enquiries not converted: 2 years
- Marketing contacts: Until you unsubscribe
- Legal requirements: As required by law
11. Contact Us
For questions about this Privacy Policy or to exercise your data rights:
Universal Renewables O&M Ltd
Email: enquiries@universal-renewables.co.uk
Phone: 07710 922401
Address: Croysdale Farm, High Eggborough, DN14 0PX