Terms of Service

Last updated: February 2026

Please read these terms carefully before using our website and services. By using Universal Renewables O&M Ltd, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing or using the Universal Renewables O&M Ltd website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

2. Definitions

  • "We", "us", "our" refers to Universal Renewables O&M Ltd
  • "You", "your" refers to the user, customer, or property owner
  • "Services" refers to all wind turbine installation, maintenance, monitoring, and related services we provide
  • "Site" refers to the property or location where services are to be carried out
  • "Equipment" refers to wind turbines, towers, components, and associated hardware

3. Services Provided

3.1 Core Services

We provide:

  • Wind turbine site assessment and feasibility studies
  • Planning permission application support
  • Wind turbine supply, installation, and commissioning
  • Grid connection coordination
  • Ongoing maintenance and servicing
  • Remote monitoring and performance tracking
  • Repair and fault diagnosis

3.2 Website Information

Information on our website is provided for general informational purposes and does not constitute professional advice. All specifications, performance figures, and indicative costs are subject to individual site assessment and may vary based on local conditions.

4. Quotations & Contracts

4.1 Quotations

All quotations are subject to site survey and are valid for 30 days unless otherwise stated. A quotation does not constitute a binding contract until formally accepted in writing by both parties.

4.2 Contract Formation

A binding contract is formed when you accept our quotation in writing, agree to these terms, and make any required deposit payment. Specific terms relating to installations, maintenance contracts, and service agreements are covered by separate contracts provided at the time of engagement.

4.3 Cancellation

If you wish to cancel an accepted quotation or contract, cancellation terms will be specified in your individual agreement. Deposits may be non-refundable depending on the stage of work and materials ordered.

5. Pricing & Payment

5.1 Pricing

All prices are quoted in GBP (£) and are exclusive of VAT unless otherwise stated. We reserve the right to adjust pricing in the event of significant changes to material costs, exchange rates, or regulatory requirements prior to contract acceptance.

5.2 Payment Terms

Payment schedules are specified in individual contracts and may include stage payments linked to project milestones. Invoices are due within 30 days of issue unless otherwise agreed. We reserve the right to charge interest on overdue payments.

5.3 Payment Methods

We accept bank transfers and other payment methods as agreed at the time of contract.

6. Warranties & Guarantees

6.1 Equipment Warranties

Wind turbines and components are supplied with manufacturer warranties. The duration and coverage of these warranties vary by product and will be detailed in your contract documentation.

6.2 Installation Workmanship

We guarantee our installation workmanship for a period specified in your contract. This covers defects in our installation work but does not cover damage caused by misuse, unauthorised modifications, or extreme weather events beyond design parameters.

6.3 Performance

While we provide estimated energy generation figures based on site assessments, actual performance depends on wind conditions and other factors beyond our control. Performance estimates are not guaranteed unless explicitly stated in a performance warranty.

7. Site Access

You agree to provide reasonable and timely access to the site for surveys, installation, maintenance, and monitoring purposes. This includes:

  • Safe and clear access routes for vehicles and equipment
  • Access for scheduled and emergency maintenance visits
  • Access for remote monitoring equipment servicing

Delays caused by lack of site access may result in additional charges and extended project timelines.

8. Your Responsibilities

You are responsible for:

  • Ensuring you have the legal right to install equipment on the site
  • Obtaining any necessary landowner or neighbour consents
  • Providing accurate site and property information
  • Maintaining appropriate insurance for the installed equipment
  • Not making unauthorised modifications to installed equipment
  • Reporting any faults or damage to us promptly
  • Complying with all relevant planning conditions

9. Limitation of Liability

While we strive to provide the highest quality services and information:

  • We are not liable for losses arising from factors beyond our control, including weather conditions, grid outages, or regulatory changes
  • We are not responsible for the performance of third-party equipment or services (including grid operators and utility companies)
  • We are not liable for indirect, incidental, or consequential losses including loss of anticipated energy generation or revenue
  • Our total liability is limited to the amount paid for the specific services giving rise to the claim

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, extreme weather events, pandemics, government restrictions, supply chain disruptions, or labour disputes. In such cases, timelines will be extended accordingly.

11. Intellectual Property

All content on our website, including text, images, logos, designs, and software, is owned by or licensed to Universal Renewables O&M Ltd and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

12. Use of Website

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Transmit any harmful code or malicious software
  • Interfere with or disrupt the website or its servers
  • Use automated tools to scrape or collect data from the website
  • Reproduce or redistribute our content without permission

13. Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with GDPR and UK data protection laws.

14. Complaints

If you have a complaint about our services, please contact us as soon as possible. We will acknowledge your complaint within 5 working days and make every effort to resolve the issue promptly and fairly.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms or our services, please contact:

Universal Renewables O&M Ltd

Email: enquiries@universal-renewables.co.uk

Phone: 07710 922401

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.